Wir suchen

Group Operations Manager

(m/w/d)

Exposé

Wir suchen

Group Operations Manager

(M / W / D)

Ihr Profil

  • A completed vocational training or degree, ideally in tourism or a comparable field
  • Professional experience in tourism, particularly in operations, tour operation, group travel, or MICE
  • Experience in the independent coordination and management of travel processes
  • Excellent written and spoken German and good English language skills; Spanish and additional foreign languages are an asset
  • Proficient in digital workflows and standard IT applications
  • Strong organizational skills, self-initiative, and decisive judgment
  • An independent, structured, diligent, and solution-oriented approach to work
  • Strong communication skills, a service-oriented mindset, and a professional demeanor
  • Resilience and the ability to maintain an overview even during short-notice changes
  • A high sense of responsibility and quality awareness, as well as strong teamwork skills

Wir bieten

  • A position of responsibility with opportunities for growth in a young team
  • Flexible and independent work in a friendly, family-like environment
  • A long-term career path at a growing company
  • Performance-based pay and a corporate culture with flat hierarchies
  • Location: Las Palmas de Gran Canaria, Spain

Über SR Travel

SR Travel GmbH & Co. KG in Germany (Giessen) and SR Travel International S.L. & S.C.S. in Spain (Gran Canaria) operate internationally as B2B tour operators for group and series travel. We are a high-performance partner in direct tourism sales, as well as an experienced incoming agency for Germany and Europe. As a wholesaler for all individual tourism services – such as hotel bookings, flights, transfers, and supporting programs – we offer tailor-made solutions for our clients.

As we continue to grow, we are looking for dedicated new members to join our team.

Ihre Rolle

WHAT ARE YOUR RESPONSIBILITIES?

  • Independent operational management and execution of group, series, and MICE travel from booking through to final execution
  • Coordination and communication with clients, hotels, service providers, guides, tour escorts, and other partners
  • Processing and monitoring of bookings, orders, availabilities, allotments, and relevant deadlines
  • Creation and maintenance of travel documents, participant information, guide briefings, and operational data
  • Processing and coordination of changes, special requests, complaints, and operational issues
  • Operational preparation and implementation of new travel itineraries, as well as contributing to the optimization of existing processes
  • Coordination and implementation of commissioned guide services and other operational activities
  • Regularly informing management about relevant operational processes, challenges, and developments

WHAT ARE YOUR RESPONSIBILITIES?

  • Independent management of designated travel processes, including planning, coordination, execution, and post-event evaluation
  • Operations and deadline management: Ensuring the smooth execution of all operational processes and adherence to relevant deadlines
  • Supplier and partner management: Managing operational communication and ensuring the delivery of agreed services
  • Document and information management: Ensuring that all documentation and information are complete, up-to-date, and provided in a timely manner
  • Quality and issue management: Identifying deviations, independently finding solutions, and following up until resolution
  • Process ownership: Further development and standardization of defined operations processes, as well as the identification of optimization potentials
  • Interface management: Coordination between management, product management/contracting, sales, clients, and service providers
  • Independent operational decision-making within the area of responsibility, as well as timely escalation of relevant issues to management

 

Come travel with us!

With us, you can expect a variety of tasks, quick decision-making, and the opportunity to contribute your own ideas and take on responsibility. Does that sound like you? We look forward to receiving your application materials, including your salary expectations and your earliest possible start date. If you have any questions, please feel free to contact:

Kontakt

  • personal@srt-international.es
  • (ES) +34 928 315 236 & (DE) +49 (0) 641 972 59 -105